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Cake and Cupcakes Deposit/Cancellation and Delivery Policies

DEPOSIT
Events and Wedding Cake and/or Cupcakes Deposit: A $50 minimum “Save-the-Date” deposit is required for to place your order and reserve your event date and time. The Save-the-Date deposit is subject to the refund policy described below.

Refunds/Events Cancellations: The total cost of your invoice is fully refundable up to 60 days prior to the scheduled event date. If your event is cancelled between 30 – 59 days prior to the scheduled event date, Sugar Mama’s Sweets and Treats is still owed 50% of the full invoice amount. There are no refunds applicable for event cancellations within 29 days of the scheduled event date and you will still be charged for the full amount of the invoice.

NOTICE
Delivery Time: The delivery time is an approximate time for your cake and/or cupcakes delivery. Actual delivery time may vary depending on the delivery schedule for the day. Unavoidable Delivery Occurrence: In the case of an unavoidable delivery occurrence, such as a car accident, poor road conditions, inclement weather, etc… Sugar Mama’s Sweets and Treats is only responsible for refunding the price of the cake and/or cupcakes placed in your order.

Pick-up and facility delivery waiver: If you chose to have your cake picked up or set up at the facility by the staff of that facility, Sugar Mama’s Sweets and Treats is NOT responsible for damage to any cakes and/or cupcakes once they have left our shop or been delivered to the facility. Since our cakes and cupcakes are made with ingredients that will MELT IN HEAT, they should never be left in direct sunlight or in a hot vehicle. Cakes should be transported in a cool and flat area with plenty of space (the floorboard of a car or backseat is not suggested). Any repairs or additional cakes will be subject to additional fees. Sugar Mama’s Sweets and Treats are not responsible for a set-up that has been done by the facility staff.

Cake Variations: All cakes are custom made and no two cakes will ever be exactly the same. Sugar Mama’s Sweets and Treats reserves the right to make
any changes to the final cake. Inspiration photos are guidelines for colors, design, flavors, and decorations but DOES NOT guarantee the final product.

Outdoor Events: Due to the effects of outdoor weather conditions, table on un-level ground, wind blowing, undesirable atmospheric items (ie: dirt, leaves,
branches, sunlight.), insects and other wildlife, products such as icings, fillings, cake decorations, etc, may not hold up and cannot be insured past delivery and set-up.

Food Colorings: Food colorings will not match your event colors perfectly. Sugar Mama’s Sweets and Treats will make an effort to recreate the colors you are looking for but there will be slight color variations.

Heat: Cakes and cupcakes are made with ingredients that will melt when its hot (direct sunlight, inside a car, etc…). If you have chosen to have your cake and/ or cupcakes displayed in direct sunlight, Sugar Mama’s Sweets and Treats is not responsible for damage to those items beyond delivery.

Allergies: Ingredients or machinery may have come in contact with nuts, milk and wheat products unless otherwise stated.